Do you sell Wholesale?
Yes and no. All items on this web site are
discounted, but the amount you save depends largely on what you
order. Larger items generally offer larger discounts (up to 65% off
regular store prices).
For example, a bracelet that sells for $250
on our web site, would likely sell for $500 to $600 in your local
stores. On the other hand, a chain that sells on our site for $25,
might sell for the same amount, or even less, at your local store,
after the shipping charges have been figured in.
Are these pictures life size?
Probably not. The size and resolution of
your monitor determine the size of the images you see. No web site
can guarantee that the images will be life size on every machine.
That's why we give the measurements of the jewelry next to it's
In an attempt to avoid confusion, we
post our lowest prices clearly on each page. Compare them to a
jewelry store near you, and you'll find that they're about half of
what a jewelry store's regular prices are. We do not negotiate
prices. It would be unfair to our other customers.
4. Why don't you have an 800
To begin with, 99% of our customers are online to begin
with. For them, ordering directly over the internet is a lot more
convenient. Aside from which, customers who use the order pages are
presented with the option to review all of Atlantic Direct's
policies before placing an order. Finally, not having a toll free
number means we don't need 24 hour a day, seven day a week, staff to
answer that phone. The saving to us, is passed along to our
customers in the form of lower prices.
5. Do you offer
There's no such thing. Somebody's
paying the shipper, they won't work free. Either the business owners
are paying out of their own pocket (yeah, right!), or they've just
raised their prices enough to pay the shipping. Worse, since some
customers will abuse this "free shipping", the prices will
be raised enough to cover these additional losses too. That means
you actually pay more than you would otherwise.
We collect only enough from each customer
to cover the cost of shipping their own merchandise. No more, no
6. What are your
shipping and handling charges?
Our standard shipping
is via U.S.P.S. 2 Day Priority Mail service. The rates for which are
For orders of $1 to $100, shipping
is $8.75. for each additional hundred dollars in order size, $1 is
added to the shipping, to cover the additional insurance.
Example: For an order of $97.49, the
shipping is $8.75. For an order of $297.49, the shipping is
Our handling charge is a 6% order
processing fee, already included in the price of the item.
will my order arrive?
Many orders ship within 24 hours, but
there are exceptions. Gold chains, for example, take longer, because
each chain we sell is finished and polished to your order, just
before shipping. This extra step takes extra time, but is well
worthwhile. Please allow one week for delivery on all items.
More than 90% of our
orders ship within two business
Our standard shipping
method is by USPS 2 Day Priority Mail.
8. Would I
receive my order on the next day if I requested Express Shipping?
Not a chance. Express
shipping only reduces the shipping time (usually from two days to
one). Processing the order, getting it ready to ship, takes just as
9. I work.
Can I have my order delivered to my work address?
Yes. Either pay by
postal money order, or contact your credit card's customer service,
and set up an alternate delivery address. Full instructions on how
to do so, are on our order form.
If you aren't home when the package arrives, the letter
carrier will bring it back to the Post Office, where you can collect
it at your convenience, or arrange to have it redelivered at a more
convenient time. We can even target Saturday delivery, if you
request it on the order form.
10. Can I
return my purchase if I'm not satisfied?
Absolutely. As long as
our tags have not been removed, and the jewelry is in new,
undamaged, unaltered condition, you have a full 15 days to change
your mind. Bear in mind, however, that shipping and handling charges
are not refundable, unless the return is the result of an error on
11. Can I
have an item engraved?
No. For obvious reasons, we
cannot accept returns on engraved items. For this reason, we do not
offer this service. We feel it is far better for you to have the
opportunity to examine your purchase before making it
I have an item custom sized?
The answer to this
question is the same as the preceding one. Once altered, no item of
jewelry can be returned, so it is far better to actually see it
first, and have alterations made locally.
I live in Botsuavia. Can I
order from Atlantic Direct?
For the latest information regarding international
orders, click here.
15. How do
I order by mail?
Visit our orders page, where our
various ordering options are explained, and click the Mail / Fax
button. Print the order form, and send it to us by U.S. Mail, or by
Fax. Payment options include postal money orders,
certified check, Visa, MasterCard, Discover and American Express cards. We
cannot accept cash as payment.
Atlantic Direct /
P.O. Box 150055
Kew Gardens, NY 11415-0055
solid gold chains. Made in Europe, hand finished in New York.
Anchor - Bead chains -
Bismark - Box
chains - Concave
Cuban - Concave
Mariner - Curb
link - Figaro
chains - Figarucci - Rope -
Wheat - White Gold Snakes- Milano
Rope - Figaro
White Pave - Light
Figaro - Popcorn
items are available at our parent site, AtlanticDirect.com
To the Home page.
information on ordering, returns, shipping, Etc.
Links to secure
Order online, by
mail, or by fax.
Company profile and policies.
Frequently answered questions.
Terms, conditions, caveats and fine
items are available on our parent site, Atlantic Direct