F.A.Q.

1. Do you sell Wholesale?

We buy at the wholesale price for volume purchases, and sell at the individual item wholesale price.

2. Are these pictures life size?

Probably not. The size and resolution of your monitor determine the size of the images you see. No web site can guarantee that the images will be life size on every machine. That's why we give the measurements of the jewelry next to it's picture.

3. How much is....?

In an attempt to avoid confusion, we post our lowest prices clearly on each page. Compare them to a jewelry store near you, and you'll find that they're less than half of what a jewelry store's regular prices are. We do not negotiate prices. It would be unfair to our other customers.

4. Why don't you have an 800 number?

To begin with, 99% of our customers are online to begin with. For them, ordering directly over the internet is a lot more convenient. Aside from which, customers who use the order pages are presented with the option to review all of Atlantic Direct's policies before placing an order. Finally, not having a toll free number means we don't need 24 hour a day, seven day a week, staff to answer that phone. The saving to us, is passed along to our customers in the form of lower prices.

5. Do you offer free shipping?

There's no such thing. Somebody's paying the shipper, they won't work free. Either the business owners are paying out of their own pocket (yeah, right!), or they've just raised their prices enough to pay the shipping. Worse, since some customers will abuse this "free shipping", the prices will be raised enough to cover these additional losses too. That means you actually pay more than you would otherwise.

We collect only enough from each customer to cover the cost of shipping their own merchandise. No more, no less.

6. What are your shipping and handling charges?

Our shipping rates are as follows: For orders of up to $99.99, the shipping rate would be $11.00. From $100.00 to $199.99, an additional dollar would be added to the shipping charge, to cover the additional insurance. From $200.00 to $299.99, two dollars would be added, and so on.

Example: If your merchandise total is $525.99, the shipping charge would be $11.00 + $5.00 = $16.00.

The following services are included in the shipping charge:

Priority Mail
Insurance
Restricted Delivery
Signature Confirmation (Tracking)

Handling: A 10% processing fee has already been included in all of our prices. There will be no additional charges. Just the merchandise total, plus shipping.

7. When will my order arrive?

Many orders ship within 24 hours, but there are exceptions. Gold chains, for example, take longer, because each chain we sell is finished and polished to your order, just before shipping. This extra step takes extra time, but is well worthwhile. Please allow one week for delivery on all items.

More than 90% of our orders (including gold chains), ship within two business days, .

Our standard shipping method is by USPS 2 Day Priority Mail.

8. Would I receive my order on the next day if I requested Express Shipping?

Not a chance. Express shipping only reduces the shipping time (usually from two days to one). Processing the order, getting it ready to ship, takes just as long.

9. I work. Can I have my order delivered to my work address?

Sure. If you're paying by credit card, you'll have to call their customer service number and set up the alternate delivery address ahead of time, but it's not a problem. You'll find a link to instructions on how to do it right on the order form.

If you pay by postal money order, you can specify any delivery address you'd like.

10. Can I return my purchase if I'm not satisfied?

Absolutely. As long as our tags have not been removed, and the jewelry is in new, undamaged, unaltered condition, you have a full 15 days to change your mind. Bear in mind, however, that shipping and handling charges are not refundable, unless the return is the result of an error on our part.

11. Can I have an item engraved?

No. For obvious reasons, we cannot accept returns on engraved items. For this reason, we do not offer this service. We feel it is far better for you to have the opportunity to examine your purchase before making it non-returnable.

12. Can I have an item custom sized?

The answer to this question is the same as the preceding one. Once altered, no item of jewelry can be returned, so it is far better to actually see it first, and have alterations made locally.

13. I live in Botsuavia. Can I order from Atlantic Direct?

Not even if there were such a place. At this time, Atlantic Direct is limited to doing business within the U.S.A. When the credit card companies can guarantee payment on international orders, we will be only too happy to obtain the necessary export permits, Etc.

14. What's the price of gold today?

Look on our Directory page. There are banners in the middle of the page with both the London gold fix, and the New York gold prices.

15. How do I order by mail?

Visit our orders page, where our various ordering options are explained, and click on Order Offline. The offline order page can be printed by using your browser's print feature, and then can be filled out and either mailed or faxed to us. Payment options include postal money orders, certified check, Visa, MasterCard and American Express cards. We cannot accept cash as payment, and we no longer accept personal checks.

16. Do you have a warranty?

We service what we sell. should anything we sell ever require repair, due to a defect in materials or workmanship, we will repair the item in our own repair facility, at no charge to the customer.

The item must be sent to us with the return postage prepaid, and prior return authorization is required. Write to us at our mailing address, or send an E-mail by clicking on any of our buttons.

This warranty specifically excludes damage due to abuse, or to clasps.

17. Why are clasps excluded from the warranty?

We inspect and test the clasp before we ship any item of jewelry, and we know that it was working properly when the item left us.

Lobster claw clasps in particular, are easily broken. Opening the clasp fully, and then allowing it to snap shut suddenly, will result in the spring hopping out of its groove. It might happen on the first occasion, or on the thousandth, but it will eventually happen. If the clasp is not allowed to snap shut, it will last for years.